Housekeeping Supervisor

Supervises housekeeping staff as duties are being performed.

Stocks and maintains supply rooms; orders supplies according to a budget.

Receives, processes, and handles guest complaints in regard to housekeeping services.

Ensures that all areas are kept clean and free from hazards.

Organizes all staff during the day and hosts daily meetings with housekeeping staff.

Assists guests, clients or organizers with questions and basic requests.

Provides a high level of customer service at all times; remains professional.

Provides progress reports and address issues.

Understands the principles behind providing excellent customer service to guests.

Possesses the ability to manage a team of housekeepers effectively.

Demonstrates organizational skills required for ensuring that tasks are completed in a timely manner.

Shows basic budgeting skills and the ability to keep cleaning supplies and equipment stocked according to a budget.

Exhibits the ability to teach others how to do their jobs in a friendly, courteous and effective manner.

Is able to perform several tasks at the same time.

Shows basic computer knowledge for the purposes of scheduling, recordkeeping, report preparation and more.